Good to know

Questions,
answered.

Everything you need before booking, arriving and settling in.

How does direct booking work?+

Select your dates and choose bank transfer. We create your reservation immediately and hold the dates with Awaiting Payment status. Once our team confirms receipt, your booking becomes Confirmed.

Will you ever ask for card details?+

No. The Lay In Group does not collect or store payment card data. Airbnb and Booking.com take payment on their own platforms; direct bank transfers use the account details in your confirmation.

Can I extend my stay?+

Usually, subject to availability. Contact us as early as possible so we can protect the additional dates.

Are utilities included?+

Yes for standard stays. Fair-use terms may apply to extended bookings and will always be shown before you commit.

Can I bring a pet?+

Some homes can accommodate pets by prior agreement. Filter by amenities or ask the team before booking.

What is the cancellation policy?+

Terms depend on the rate and source. Direct-booking terms are shown before confirmation and explained on our cancellation policy page.