Direct bookings
The specific cancellation terms shown in your booking summary take priority. Unless a promotional or non-refundable rate says otherwise, direct bookings cancelled at least 14 days before arrival receive a full refund; 7–13 days receive 50%; and later cancellations are non-refundable.
Channel bookings
Bookings made through Airbnb, Booking.com or Hospitable must be cancelled through that channel and follow the cancellation terms shown there. Refunds are handled by the original payment provider.
Changes by us
If we cannot provide the booked property, we will offer a suitable alternative or refund amounts paid directly to The Lay In Group.